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intranet-helpdesk
Commit 037591a1 authored by Frank Bergmann's avatar Frank Bergmann
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intranet-helpdesk.info
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<?xml version="1.0"?>
<!-- Generated by the OpenACS Package Manager -->
<package key="intranet-helpdesk" url="http://openacs.org/repository/apm/packages/intranet-helpdesk" type="apm_application">
<package-name>]project-open[ Helpdesk</package-name>
<pretty-plural>]project-open[ Helpdesk</pretty-plural>
<initial-install-p>f</initial-install-p>
<singleton-p>t</singleton-p>
<implements-subsite-p>f</implements-subsite-p>
<inherit-templates-p>t</inherit-templates-p>
<auto-mount>intranet-helpdesk</auto-mount>
<?xml version="1.0"?>
<!-- Generated by the OpenACS Package Manager -->
<package key="intranet-helpdesk" url="http://openacs.org/repository/apm/packages/intranet-helpdesk" type="apm_application">
<package-name>]project-open[ Helpdesk</package-name>
<pretty-plural>]project-open[ Helpdesk</pretty-plural>
<initial-install-p>f</initial-install-p>
<singleton-p>t</singleton-p>
<implements-subsite-p>f</implements-subsite-p>
<inherit-templates-p>t</inherit-templates-p>
<auto-mount>intranet-helpdesk</auto-mount>
<version name="5.0.0.0.0" url="http://www.project-open.org/download/apm/intranet-helpdesk-5.0.0.0.0.apm">
<owner url="mailto:frank.bergmann@project-open.com">Frank Bergmann</owner>
<summary>Helpdesk Management</summary>
<vendor url="http://www.project-open.com/">]project-open[</vendor>
<description format="text/plain">Helpdesk Management is similar to Change Management. However, Helpdesk tickets have different characteristics then RFC tickets and require special functionality such as queue management etc.</description>
<maturity>0</maturity>
<provides url="intranet-helpdesk" version="4.1.0.0.4"/>
<requires url="intranet-confdb" version="3.4.0.0.0"/>
<requires url="intranet-core" version="3.4.0.0.0"/>
<requires url="intranet-workflow" version="4.0.4.0.0"/>
<callbacks>
</callbacks>
<parameters>
<parameter scope="instance" datatype="number" min_n_values="1" max_n_values="1" name="DefaultNewTicketStatus" default="" description="Default status for new tickets. Leave empty for system default (Open). Otherwise please enter the category_id of the desired status (example: 30000 for Open)."/>
<parameter scope="instance" datatype="string" min_n_values="1" max_n_values="1" name="DefaultTicketTemplate" default="" description="Default ticket for showing a printer friendly version of a ticket. The template is located in the default template path (~/filestorage/templates/) defined by the parameter InvoiceTemplatePathUnix. There is an example available in ~/packages/intranet-helpdesk/templates/default.adp. The default template is used if this parameter is empty."/>
<parameter scope="instance" datatype="string" min_n_values="1" max_n_values="1" name="HelpdeskOwner" default="frank.bergmann@project-open.com" description="Employee in charge of HelpDesk. Can be the recipient of undeliverable notifications due to missing/deactivated users or mal configuration."/>
<parameter scope="instance" datatype="number" min_n_values="1" max_n_values="1" name="InboxPOP3SweeperInterval" default="0" description="Interval (seconds) between POP3 inbox checks. Default is 0 to disable POP3 import"/>
<parameter scope="instance" datatype="string" min_n_values="1" max_n_values="1" name="InboxPOP3Host" default="" description="Host of the POP3 inbox used for receiving tickets via mail, for example &quot;mail.yourserver.com&quot;. Default is the empty string in order to disable mail popping."/>
<parameter scope="instance" datatype="string" min_n_values="1" max_n_values="1" name="InboxPOP3Pwd" default="" description="Password of the POP3 inbox used for receiving tickets via mail, for example &quot;secret&quot;. Unfortunately there is no way to keep this password secret. Instead, you may could edit the &quot;import-pop3.perl&quot; script in /pacakges/intranet-helpdesk/perl&quot; and set the password there. Default is the empty string in order to disable mail popping."/>
<parameter scope="instance" datatype="string" min_n_values="1" max_n_values="1" name="InboxPOP3User" default="" description="User of the POP3 inbox used for receiving tickets via mail, for example &quot;support@myserver.com&quot;. Default is the empty string in order to disable mail popping."/>
<parameter scope="instance" datatype="string" min_n_values="1" max_n_values="1" name="NextTicketNrMethod" default="sequence" description="How show we determine the Nr of the next ticket? 'sequence' creates a new number every time while 'incremental' will take the last Nr and add +1. The default is 'sequence' in order to avoid any issues with duplicates."/>
<parameter scope="instance" datatype="string" min_n_values="1" max_n_values="1" name="RenderSlaNameSql" default="company_name || ' (' || project_name || ')'" description="Allows to determine how SLAs are shown in the TicketListPage. Examples are `project_name` or `company_name || ' (' || project_name || ')'`"/>
<parameter scope="instance" datatype="string" min_n_values="1" max_n_values="1" name="NewTypeSelectUrl" default="/intranet-helpdesk/new-typeselect" description="URL of a page that determines the SLA and the type of a new ticket. Default is an empty string which is equal to '/intranet-helpdesk/new-typeselect' (the ]po[ default page for selecting the type and SLA of a ticket. The parameter allows you to define your own page for selecting ticket type and SLA."/>
<parameter scope="instance" datatype="number" min_n_values="1" max_n_values="1" name="TreatCustomerMembersAsSLAMembersP" default="0" description="Treat members of a customer as members of the SLAs of that customer? This option is convenient for organizations with few SLAs per customer. Default is 0, so customers will only see SLAs where the user has been added explicitely as a member."/>
</parameters>
</version>
</package>
<owner url="mailto:frank.bergmann@project-open.com">Frank Bergmann</owner>
<summary>Helpdesk Management</summary>
<vendor url="http://www.project-open.com/">]project-open[</vendor>
<description format="text/plain">Helpdesk Management is similar to Change Management. However, Helpdesk tickets have different characteristics then RFC tickets and require special functionality such as queue management etc.</description>
<maturity>0</maturity>
<provides url="intranet-helpdesk" version="4.1.0.0.4"/>
<requires url="intranet-confdb" version="3.4.0.0.0"/>
<requires url="intranet-core" version="3.4.0.0.0"/>
<requires url="intranet-workflow" version="4.0.4.0.0"/>
<callbacks>
</callbacks>
<parameters>
<parameter scope="instance" datatype="number" min_n_values="1" max_n_values="1" name="DefaultNewTicketStatus" default="" description="Default status for new tickets. Leave empty for system default (Open). Otherwise please enter the category_id of the desired status (example: 30000 for Open)."/>
<parameter scope="instance" datatype="string" min_n_values="1" max_n_values="1" name="DefaultTicketTemplate" default="" description="Default ticket for showing a printer friendly version of a ticket. The template is located in the default template path (~/filestorage/templates/) defined by the parameter InvoiceTemplatePathUnix. There is an example available in ~/packages/intranet-helpdesk/templates/default.adp. The default template is used if this parameter is empty."/>
<parameter scope="instance" datatype="string" min_n_values="1" max_n_values="1" name="HelpdeskOwner" default="frank.bergmann@project-open.com" description="Employee in charge of HelpDesk. Can be the recipient of undeliverable notifications due to missing/deactivated users or mal configuration."/>
<parameter scope="instance" datatype="number" min_n_values="1" max_n_values="1" name="InboxPOP3SweeperInterval" default="0" description="Interval (seconds) between POP3 inbox checks. Default is 0 to disable POP3 import"/>
<parameter scope="instance" datatype="string" min_n_values="1" max_n_values="1" name="InboxPOP3Host" default="" description="Host of the POP3 inbox used for receiving tickets via mail, for example &quot;mail.yourserver.com&quot;. Default is the empty string in order to disable mail popping."/>
<parameter scope="instance" datatype="string" min_n_values="1" max_n_values="1" name="InboxPOP3Pwd" default="" description="Password of the POP3 inbox used for receiving tickets via mail, for example &quot;secret&quot;. Unfortunately there is no way to keep this password secret. Instead, you may could edit the &quot;import-pop3.perl&quot; script in /pacakges/intranet-helpdesk/perl&quot; and set the password there. Default is the empty string in order to disable mail popping."/>
<parameter scope="instance" datatype="string" min_n_values="1" max_n_values="1" name="InboxPOP3User" default="" description="User of the POP3 inbox used for receiving tickets via mail, for example &quot;support@myserver.com&quot;. Default is the empty string in order to disable mail popping."/>
<parameter scope="instance" datatype="string" min_n_values="1" max_n_values="1" name="NextTicketNrMethod" default="sequence" description="How show we determine the Nr of the next ticket? 'sequence' creates a new number every time while 'incremental' will take the last Nr and add +1. The default is 'sequence' in order to avoid any issues with duplicates."/>
<parameter scope="instance" datatype="string" min_n_values="1" max_n_values="1" name="RenderSlaNameSql" default="company_name || ' (' || project_name || ')'" description="Allows to determine how SLAs are shown in the TicketListPage. Examples are `project_name` or `company_name || ' (' || project_name || ')'`"/>
<parameter scope="instance" datatype="string" min_n_values="1" max_n_values="1" name="NewTypeSelectUrl" default="/intranet-helpdesk/new-typeselect" description="URL of a page that determines the SLA and the type of a new ticket. Default is an empty string which is equal to '/intranet-helpdesk/new-typeselect' (the ]po[ default page for selecting the type and SLA of a ticket. The parameter allows you to define your own page for selecting ticket type and SLA."/>
<parameter scope="instance" datatype="number" min_n_values="1" max_n_values="1" name="TreatCustomerMembersAsSLAMembersP" default="0" description="Treat members of a customer as members of the SLAs of that customer? This option is convenient for organizations with few SLAs per customer. Default is 0, so customers will only see SLAs where the user has been added explicitely as a member."/>
</parameters>
</version>
</package>
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