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project-open
intranet-helpdesk
Commits
b49c0148
Commit
b49c0148
authored
Jan 27, 2011
by
Frank Bergmann
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- fixed issue with escalated tickets for Versia
parent
87f0476d
Pipeline
#296
failed with stages
Changes
2
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1
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2 changed files
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4 additions
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1 deletion
+4
-1
action.tcl
www/action.tcl
+1
-1
new.tcl
www/new.tcl
+3
-0
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www/action.tcl
View file @
b49c0148
...
...
@@ -76,7 +76,7 @@ switch $action_id {
if
{
""
==
$tid
}
{
ad_returnredirect
$return
_url
}
if
{[
llength
$tid
]
> 1
}
{
ad_return_complaint 1
"
[
lang::message::lookup
""
intranet-helpdesk.Can_excalate_only_one_ticket
"
We can escalate only one ticket at a time"
]
"
}
ad_returnredirect
[
export_vars -base
"/intranet-helpdesk/new"
{
escalate_from_ticket_id
$tid
}]
ad_returnredirect
[
export_vars -base
"/intranet-helpdesk/new"
{
{
escalate_from_ticket_id
$tid
}
}]
}
30552
{
# Close Escalated Tickets
...
...
www/new.tcl
View file @
b49c0148
...
...
@@ -116,6 +116,9 @@ if {0 != $escalate_from_ticket_id} {
where t.ticket_id = p.project_id and
t.ticket_id = :escalate_from_ticket_id
"
# Escalation logic: The new ticket is always a
"probem ticket"
(
or below
)
set ticket_type_id
[
im_ticket_type_generic_problem_ticket
]
}
...
...
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