<tablecellpadding="0"cellspacing="0"><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=callback::im_ticket_after_create::impl::im_sla_management">callback::im_ticket_after_create::impl::im_sla_management</a></b></td><td></td><td>Callback to be executed after the creation of any ticket. </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=callback::im_ticket_after_update::impl::im_sla_management">callback::im_ticket_after_update::impl::im_sla_management</a></b></td><td></td><td>Callback to be executed after the update of any ticket. </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_check_time_in_service_hours">im_sla_check_time_in_service_hours</a></b></td><td></td><td>Returns 1 if the time (example: "09:55") falls within service hours (example: {09:00 20:00}) </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_day_of_week_list">im_sla_day_of_week_list</a></b></td><td></td><td>Returns a list with weekday names from 0=Su to 6=Sa </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_management_epoch_in_service_hours">im_sla_management_epoch_in_service_hours</a></b></td><td></td><td>Returns 1 if the epoch falls within service hours ToDo:: Implement </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_parameter_component">im_sla_parameter_component</a></b></td><td></td><td>Returns a HTML component to show a list of SLA parameters with the option to add more parameters </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_parameter_list_component">im_sla_parameter_list_component</a></b></td><td></td><td>Returns a HTML component with a mix of SLA parameters and indicators. </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_parameter_permissions">im_sla_parameter_permissions</a></b></td><td></td><td>Fill the "by-reference" variables read, write and admin with the permissions of $user_id on $ticket_id </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_parameter_status_active">im_sla_parameter_status_active</a></b></td><td></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_parameter_status_deleted">im_sla_parameter_status_deleted</a></b></td><td></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_parameter_type_default">im_sla_parameter_type_default</a></b></td><td></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_service_hours_component">im_sla_service_hours_component</a></b></td><td></td><td>Returns a HTML component with a component to display and modify working hours for the 7 days of the week. </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_ticket_close_resolved_tickets_sweeper">im_sla_ticket_close_resolved_tickets_sweeper</a></b></td><td></td><td>Set ticket statatus to "closed" after the ticket is in status "resolved" for a certain time. </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_ticket_solution_time_sweeper">im_sla_ticket_solution_time_sweeper</a></b></td><td></td><td>Calculates "resolution time" for all open tickets. </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_ticket_solution_time_sweeper_helper">im_sla_ticket_solution_time_sweeper_helper</a></b></td><td></td><td>Calculates "resolution time" for all open tickets. </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_ticket_traffic_light_sweeper_helper">im_sla_ticket_traffic_light_sweeper_helper</a></b></td><td></td><td>Calculates the green/yellow/red status of tickets depending on solution time and SLA parameters. </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_ticket_priority_lookup">im_ticket_priority_lookup</a></b></td><td></td><td>Takes ticket_type and ticket_status to lookup the ticket priority in the "map". </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_ticket_priority_map_component">im_ticket_priority_map_component</a></b></td><td></td><td>Returns a HTML component with a component containing a list of ticket_type x ticket_severity => ticket_priority tuples. </td></tr></table>
<tablecellpadding="0"cellspacing="0"><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=callback::im_ticket_after_create::impl::im_sla_management">callback::im_ticket_after_create::impl::im_sla_management</a></b></td><td></td><td>Callback to be executed after the creation of any ticket. </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=callback::im_ticket_after_update::impl::im_sla_management">callback::im_ticket_after_update::impl::im_sla_management</a></b></td><td></td><td>Callback to be executed after the update of any ticket. </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_check_time_in_service_hours">im_sla_check_time_in_service_hours</a></b></td><td></td><td>Returns 1 if the time (example: "09:55") falls within service hours (example: {09:00 20:00}) </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_day_of_week_list">im_sla_day_of_week_list</a></b></td><td></td><td>Returns a list with weekday names from 0=Su to 6=Sa </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_management_epoch_in_service_hours">im_sla_management_epoch_in_service_hours</a></b></td><td></td><td>Returns 1 if the epoch falls within service hours ToDo:: Implement </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_parameter_component">im_sla_parameter_component</a></b></td><td></td><td>Returns a HTML component to show a list of SLA parameters with the option to add more parameters </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_parameter_list_component">im_sla_parameter_list_component</a></b></td><td></td><td>Returns a HTML component with a mix of SLA parameters and indicators. </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_parameter_permissions">im_sla_parameter_permissions</a></b></td><td></td><td>Fill the "by-reference" variables read, write and admin with the permissions of $user_id on $ticket_id </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_parameter_status_active">im_sla_parameter_status_active</a></b></td><td></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_parameter_status_deleted">im_sla_parameter_status_deleted</a></b></td><td></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_parameter_type_default">im_sla_parameter_type_default</a></b></td><td></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_service_hours_component">im_sla_service_hours_component</a></b></td><td></td><td>Returns a HTML component with a component to display and modify working hours for the 7 days of the week. </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_ticket_close_resolved_tickets_sweeper">im_sla_ticket_close_resolved_tickets_sweeper</a></b></td><td></td><td>Set ticket statatus to "closed" after the ticket is in status "resolved" for a certain time. </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_ticket_solution_time_sweeper">im_sla_ticket_solution_time_sweeper</a></b></td><td></td><td>Calculates "resolution time" for all open tickets. </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_ticket_solution_time_sweeper_helper">im_sla_ticket_solution_time_sweeper_helper</a></b></td><td></td><td>Calculates "resolution time" for all open tickets. </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_sla_ticket_traffic_light_sweeper_helper">im_sla_ticket_traffic_light_sweeper_helper</a></b></td><td></td><td>Calculates the green/yellow/red status of tickets depending on solution time and SLA parameters. </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_ticket_priority_lookup">im_ticket_priority_lookup</a></b></td><td></td><td>Takes ticket_type and ticket_status to lookup the ticket priority in the "map". </td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/proc-view?version_id=1342687&proc=im_ticket_priority_map_component">im_ticket_priority_map_component</a></b></td><td></td><td>Returns a HTML component with a component containing a list of ticket_type x ticket_severity => ticket_priority tuples. </td></tr></table>
<tablecellpadding="0"cellspacing="0"><trvalign="top"><td><b>www/</b></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/new.adp">new.adp</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/new.tcl">new.tcl</a></b></td><td>Show, create and edit a single SLA parameter</td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/related-objects-associate-2.adp">related-objects-associate-2.adp</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/related-objects-associate-2.tcl">related-objects-associate-2.tcl</a></b></td><td>Associate the ticket_ids in "tid" with one of the specified objects.</td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/related-objects-associate.adp">related-objects-associate.adp</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/related-objects-associate.tcl">related-objects-associate.tcl</a></b></td><td>Allow the user to create new OpenACS relationships.</td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/report-resolution-time-per-support-group.tcl">report-resolution-time-per-support-group.tcl</a></b></td><td>Resolution Time per Support Group This report shows ticket information (resolution time) for the people serving tickets.</td></tr><trvalign="top"><td><b>reports/</b></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/reports/sla-reaction-time.tcl">sla-reaction-time.tcl</a></b></td><td>Show Reaction time per ticket</td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/reports/sla-resolution-time.tcl">sla-resolution-time.tcl</a></b></td><td>Show Resolution time per ticket</td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/service-hours-component.adp">service-hours-component.adp</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/service-hours-component.tcl">service-hours-component.tcl</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/service-hours-save.tcl">service-hours-save.tcl</a></b></td><td>Associate the ticket_ids in "tid" with one of the specified objects.</td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/sla-parameter-action.tcl">sla-parameter-action.tcl</a></b></td><td>Takes commands from the /intranet-sla-management/index page or the sla-parameter-indicator-component and perform the selected action on the selected items</td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/sla-parameter-indicator-component.adp">sla-parameter-indicator-component.adp</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/sla-parameter-indicator-component.tcl">sla-parameter-indicator-component.tcl</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/sla-parameter-list-component.adp">sla-parameter-list-component.adp</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/sla-parameter-list-component.tcl">sla-parameter-list-component.tcl</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/ticket-priority-add.tcl">ticket-priority-add.tcl</a></b></td><td>Add a new tuple to the priority map at the SLA</td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/ticket-priority-component.adp">ticket-priority-component.adp</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/ticket-priority-component.tcl">ticket-priority-component.tcl</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="http://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/ticket-priority-del.tcl">ticket-priority-del.tcl</a></b></td><td>Add a new tuple to the priority map at the SLA</td></tr></table>
<tablecellpadding="0"cellspacing="0"><trvalign="top"><td><b>www/</b></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/new.adp">new.adp</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/new.tcl">new.tcl</a></b></td><td>Show, create and edit a single SLA parameter</td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/related-objects-associate-2.adp">related-objects-associate-2.adp</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/related-objects-associate-2.tcl">related-objects-associate-2.tcl</a></b></td><td>Associate the ticket_ids in "tid" with one of the specified objects.</td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/related-objects-associate.adp">related-objects-associate.adp</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/related-objects-associate.tcl">related-objects-associate.tcl</a></b></td><td>Allow the user to create new OpenACS relationships.</td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/report-resolution-time-per-support-group.tcl">report-resolution-time-per-support-group.tcl</a></b></td><td>Resolution Time per Support Group This report shows ticket information (resolution time) for the people serving tickets.</td></tr><trvalign="top"><td><b>reports/</b></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/reports/sla-reaction-time.tcl">sla-reaction-time.tcl</a></b></td><td>Show Reaction time per ticket</td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/reports/sla-resolution-time.tcl">sla-resolution-time.tcl</a></b></td><td>Show Resolution time per ticket</td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/service-hours-component.adp">service-hours-component.adp</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/service-hours-component.tcl">service-hours-component.tcl</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/service-hours-save.tcl">service-hours-save.tcl</a></b></td><td>Associate the ticket_ids in "tid" with one of the specified objects.</td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/sla-parameter-action.tcl">sla-parameter-action.tcl</a></b></td><td>Takes commands from the /intranet-sla-management/index page or the sla-parameter-indicator-component and perform the selected action on the selected items</td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/sla-parameter-indicator-component.adp">sla-parameter-indicator-component.adp</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/sla-parameter-indicator-component.tcl">sla-parameter-indicator-component.tcl</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/sla-parameter-list-component.adp">sla-parameter-list-component.adp</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/sla-parameter-list-component.tcl">sla-parameter-list-component.tcl</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/ticket-priority-add.tcl">ticket-priority-add.tcl</a></b></td><td>Add a new tuple to the priority map at the SLA</td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/ticket-priority-component.adp">ticket-priority-component.adp</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/ticket-priority-component.tcl">ticket-priority-component.tcl</a></b></td><td></td></tr><trvalign="top"><tdstyle="width:35%"><b><ahref="https://www.project-open.net/api-doc/content-page-view?version_id=1342687&path=packages/intranet-sla-management/www/ticket-priority-del.tcl">ticket-priority-del.tcl</a></b></td><td>Add a new tuple to the priority map at the SLA</td></tr></table>
<summary>Service Level Agreements define parameters for service contracts between customers and service providers. This package allows defining SLA parameters using dynamic attributes.</summary>
<descriptionformat="text/plain">Service Level Agreements define parameters for service contracts between customers and service providers. This package allows defining SLA parameters using dynamic attributes.</description>
# http://www.project-open.com/license/ for details.
# https://www.project-open.com/license/ for details.
# This indicator is executed from within the view page for a project
# of sub-type "Ticket Container". It shows a list of indicators,
...
...
@@ -257,7 +257,7 @@ if {$sla_write} {
append footer_html "<li><a href='$new_param_url'>[lang::message::lookup "" intranet-sla-management.Create_a_New_SLA_Parameter "Create a New SLA Parameter"]</a></li>\n"
set new_indicator_url [export_vars -base "/intranet-reporting-indicators/new"{return_url}]
append footer_html "<li><a href='$new_indicator_url'>[lang::message::lookup "" intranet-sla-management.Create_a_New_Indicator "Create a New Indicator"]</a></li>\n"
