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project-open
intranet-helpdesk
Commits
27789b25
Commit
27789b25
authored
Feb 19, 2021
by
Project Open
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parent
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32 changed files
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-40
README.md
README.md
+7
-7
intranet-helpdesk.info
intranet-helpdesk.info
+3
-3
similar-tickets.tcl
lib/similar-tickets.tcl
+1
-1
ticket-age-per-queue.tcl
lib/ticket-age-per-queue.tcl
+1
-1
ticket-aging.tcl
lib/ticket-aging.tcl
+1
-1
ticket-timeline.tcl
lib/ticket-timeline.tcl
+1
-1
intranet-helpdesk-callbacks.sql
sql/postgresql/intranet-helpdesk-callbacks.sql
+1
-1
intranet-helpdesk-create.sql
sql/postgresql/intranet-helpdesk-create.sql
+1
-1
intranet-helpdesk-drop.sql
sql/postgresql/intranet-helpdesk-drop.sql
+1
-1
intranet-helpdesk-notifications-create.sql
sql/postgresql/intranet-helpdesk-notifications-create.sql
+1
-1
intranet-helpdesk-portlets-create.sql
sql/postgresql/intranet-helpdesk-portlets-create.sql
+1
-1
intranet-helpdesk-procs.tcl
tcl/intranet-helpdesk-procs.tcl
+1
-1
sourceforge-import-procs.tcl
tcl/sourceforge-import-procs.tcl
+1
-1
action-accepted.tcl
www/action-accepted.tcl
+1
-1
action-associate-2.tcl
www/action-associate-2.tcl
+1
-1
action-associate.tcl
www/action-associate.tcl
+1
-1
action-change-priority-2.tcl
www/action-change-priority-2.tcl
+1
-1
action-change-priority.tcl
www/action-change-priority.tcl
+1
-1
action-confirmed.tcl
www/action-confirmed.tcl
+1
-1
action-duplicated.tcl
www/action-duplicated.tcl
+1
-1
action-move-2.tcl
www/action-move-2.tcl
+1
-1
action-move.tcl
www/action-move.tcl
+1
-1
action-reassign-2.tcl
www/action-reassign-2.tcl
+1
-1
action-reassign.tcl
www/action-reassign.tcl
+1
-1
action-signoff.tcl
www/action-signoff.tcl
+1
-1
action.tcl
www/action.tcl
+1
-1
new.tcl
www/new.tcl
+1
-1
quote.tcl
www/quote.tcl
+1
-1
ticket-by-customer-dept.tcl
www/reporting/ticket-by-customer-dept.tcl
+1
-1
request-sla-2.tcl
www/request-sla-2.tcl
+1
-1
request-sla.tcl
www/request-sla.tcl
+1
-1
ticket-select.tcl
www/ticket-select.tcl
+1
-1
No files found.
README.md
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27789b25
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intranet-helpdesk.info
View file @
27789b25
<?xml version="1.0"?>
<!-- Generated by the OpenACS Package Manager -->
<package
key=
"intranet-helpdesk"
url=
"http://openacs.org/repository/apm/packages/intranet-helpdesk"
type=
"apm_application"
>
<package
key=
"intranet-helpdesk"
url=
"http
s
://openacs.org/repository/apm/packages/intranet-helpdesk"
type=
"apm_application"
>
<package-name>
]project-open[ Helpdesk
</package-name>
<pretty-plural>
]project-open[ Helpdesk
</pretty-plural>
<initial-install-p>
f
</initial-install-p>
...
...
@@ -10,11 +10,11 @@
<inherit-templates-p>
t
</inherit-templates-p>
<auto-mount>
intranet-helpdesk
</auto-mount>
<version
name=
"5.0.4.0.0"
url=
"http://www.project-open.net/download/apm/intranet-helpdesk-5.0.4.0.0.apm"
>
<version
name=
"5.0.4.0.0"
url=
"http
s
://www.project-open.net/download/apm/intranet-helpdesk-5.0.4.0.0.apm"
>
<owner
url=
"mailto:frank.bergmann@project-open.com"
>
Frank Bergmann
</owner>
<summary>
Helpdesk Management
</summary>
<release-date>
2016-11-15
</release-date>
<vendor
url=
"http://www.project-open.com/"
>
]project-open[
</vendor>
<vendor
url=
"http
s
://www.project-open.com/"
>
]project-open[
</vendor>
<license>
]project-open[ Free License (FL)
</license>
<description
format=
"text/plain"
>
Helpdesk Management is similar to Change Management. However, Helpdesk tickets have different characteristics then RFC tickets and require special functionality such as queue management etc.
</description>
<maturity>
0
</maturity>
...
...
lib/similar-tickets.tcl
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...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2014
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
# ----------------------------------------------------------------------
...
...
lib/ticket-age-per-queue.tcl
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...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2015
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
# ----------------------------------------------------------------------
# Variables
...
...
lib/ticket-aging.tcl
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27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2012
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
# ----------------------------------------------------------------------
# Variables
...
...
lib/ticket-timeline.tcl
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27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2014
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
# ----------------------------------------------------------------------
...
...
sql/postgresql/intranet-helpdesk-callbacks.sql
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...
...
@@ -3,7 +3,7 @@
-- Copyright (c) 2003-2008 ]project-open[
--
-- All rights reserved. Please check
-- http://www.project-open.com/license/ for details.
-- http
s
://www.project-open.com/license/ for details.
--
-- @author frank.bergmann@project-open.com
...
...
sql/postgresql/intranet-helpdesk-create.sql
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27789b25
...
...
@@ -3,7 +3,7 @@
-- Copyright (c) 2003-2008 ]project-open[
--
-- All rights reserved. Please check
-- http://www.project-open.com/license/ for details.
-- http
s
://www.project-open.com/license/ for details.
--
-- @author frank.bergmann@project-open.com
...
...
sql/postgresql/intranet-helpdesk-drop.sql
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27789b25
...
...
@@ -3,7 +3,7 @@
-- Copyright (c) 2003-2006 ]project-open[
--
-- All rights reserved. Please check
-- http://www.project-open.com/license/ for details.
-- http
s
://www.project-open.com/license/ for details.
--
-- @author frank.bergmann@project-open.com
...
...
sql/postgresql/intranet-helpdesk-notifications-create.sql
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27789b25
...
...
@@ -3,7 +3,7 @@
-- Copyright (c) 2003-2008 ]project-open[
--
-- All rights reserved. Please check
-- http://www.project-open.com/license/ for details.
-- http
s
://www.project-open.com/license/ for details.
--
-- @author frank.bergmann@project-open.com
...
...
sql/postgresql/intranet-helpdesk-portlets-create.sql
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27789b25
...
...
@@ -3,7 +3,7 @@
-- Copyright (c) 2003-2008 ]project-open[
--
-- All rights reserved. Please check
-- http://www.project-open.com/license/ for details.
-- http
s
://www.project-open.com/license/ for details.
--
-- @author frank.bergmann@project-open.com
...
...
tcl/intranet-helpdesk-procs.tcl
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27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (c
)
2003-2008
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_library
{
@author frank.bergmann@project-open.com
...
...
tcl/sourceforge-import-procs.tcl
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27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (c
)
2012
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_library
{
@author frank.bergmann@project-open.com
...
...
www/action-accepted.tcl
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27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2003-2008
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_page_contract
{
Mark tickets as
"accepted"
...
...
www/action-associate-2.tcl
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...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2010
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_page_contract
{
Associate the ticket_ids in
"tid"
with one of the specified objects.
...
...
www/action-associate.tcl
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27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2010
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_page_contract
{
Allow the user to associate the current ticket with a new object
...
...
www/action-change-priority-2.tcl
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27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2003-2008
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_page_contract
{
...
...
www/action-change-priority.tcl
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...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2003-2012
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_page_contract
{
...
...
www/action-confirmed.tcl
View file @
27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2003-2008
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_page_contract
{
Mark tickets as
"confirmed"
...
...
www/action-duplicated.tcl
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27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2003-2008
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_page_contract
{
We get here after the user has choosen the
"Duplicate"
action of a ticket.
...
...
www/action-move-2.tcl
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27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2003-2008
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_page_contract
{
...
...
www/action-move.tcl
View file @
27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2003-2014
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_page_contract
{
@author frank.bergmann@project-open.com
...
...
www/action-reassign-2.tcl
View file @
27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2003-2008
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_page_contract
{
...
...
www/action-reassign.tcl
View file @
27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2003-2014
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_page_contract
{
...
...
www/action-signoff.tcl
View file @
27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2003-2008
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_page_contract
{
Mark tickets as
"confirmed"
...
...
www/action.tcl
View file @
27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2003-2008
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_page_contract
{
Perform bulk actions on tickets
...
...
www/new.tcl
View file @
27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (c
)
2003-2008
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
# -----------------------------------------------------------
# Page Head
...
...
www/quote.tcl
View file @
27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (c
)
2003-2008
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
# -----------------------------------------------------------
...
...
www/reporting/ticket-by-customer-dept.tcl
View file @
27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (c
)
2003-2008
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/ for licensing details.
# http
s
://www.project-open.com/ for licensing details.
ad_page_contract
{
...
...
www/request-sla-2.tcl
View file @
27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2003-2008
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_page_contract
{
This page is called if a user is not a member of any SLA
...
...
www/request-sla.tcl
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27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2003-2008
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_page_contract
{
This page is called if a user is not a member of any SLA
...
...
www/ticket-select.tcl
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27789b25
...
...
@@ -3,7 +3,7 @@
# Copyright (C
)
2003-2008
]
project-open
[
#
# All rights reserved. Please check
# http://www.project-open.com/license/ for details.
# http
s
://www.project-open.com/license/ for details.
ad_page_contract
{
Shows a list of
"Problem tickets"
to which we can related the
...
...
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