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intranet-helpdesk
Commit b49c0148 authored by Frank Bergmann's avatar Frank Bergmann
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- fixed issue with escalated tickets for Versia

parent 87f0476d
Pipeline #296 failed with stages
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      www/action.tcl
      View file @ b49c0148
      ...@@ -76,7 +76,7 @@ switch $action_id { ...@@ -76,7 +76,7 @@ switch $action_id {
      if {"" == $tid} { ad_returnredirect $return_url } if {"" == $tid} { ad_returnredirect $return_url }
      if {[llength $tid] > 1} { ad_return_complaint 1 "[lang::message::lookup "" intranet-helpdesk.Can_excalate_only_one_ticket " if {[llength $tid] > 1} { ad_return_complaint 1 "[lang::message::lookup "" intranet-helpdesk.Can_excalate_only_one_ticket "
      We can escalate only one ticket at a time" ]" } We can escalate only one ticket at a time" ]" }
      ad_returnredirect [export_vars -base "/intranet-helpdesk/new" {escalate_from_ticket_id $tid}] ad_returnredirect [export_vars -base "/intranet-helpdesk/new" {{escalate_from_ticket_id $tid}}]
      } }
      30552 { 30552 {
      # Close Escalated Tickets # Close Escalated Tickets
      ......
      www/new.tcl
      View file @ b49c0148
      ...@@ -116,6 +116,9 @@ if {0 != $escalate_from_ticket_id} { ...@@ -116,6 +116,9 @@ if {0 != $escalate_from_ticket_id} {
      where t.ticket_id = p.project_id and where t.ticket_id = p.project_id and
      t.ticket_id = :escalate_from_ticket_id t.ticket_id = :escalate_from_ticket_id
      " "
      # Escalation logic: The new ticket is always a "probem ticket" (or below)
      set ticket_type_id [im_ticket_type_generic_problem_ticket]
      } }
      ......
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