# Write out a warning if the ticket was modified by a different
# user in the last 10 minutes
set max_lock_seconds [ad_parameter -package_id [im_package_core_id] LockMaxLockSeconds "" 600]
set max_lock_seconds [ad_parameter -package_id [im_package_helpdesk_id] LockMaxLockSeconds ""$max_lock_seconds]
set max_lock_seconds [im_parameter -package_id [im_package_core_id] LockMaxLockSeconds "" 600]
set max_lock_seconds [im_parameter -package_id [im_package_helpdesk_id] LockMaxLockSeconds ""$max_lock_seconds]
if {$lock_seconds < $max_lock_seconds && $lock_user != $current_user_id}{
set msg [lang::message::lookup "" intranet-helpdesk.Ticket_Recently_Edited "This ticket was locked by %lock_user_name% %lock_minutes% minutes and %lock_seconds% seconds ago."]
...
...
@@ -1157,7 +1157,7 @@ if {0 != $render_template_id} {
if {1 == $render_template_id}{
# Default Template
set template_from_param [ad_parameter -package_id [im_package_helpdesk_id] DefaultTicketTemplate """"]
set template_from_param [im_parameter -package_id [im_package_helpdesk_id] DefaultTicketTemplate """"]
if {"" == $template_from_param}{
# Use the default template that comes as part of the module
set template_body "default.adp"
...
...
@@ -1165,11 +1165,11 @@ if {0 != $render_template_id} {
}else{
# Use the user's template in the template path
set template_body $template_from_param
set template_path [ad_parameter -package_id [im_package_invoices_id] InvoiceTemplatePathUnix """/tmp/templates/"]
set template_path [im_parameter -package_id [im_package_invoices_id] InvoiceTemplatePathUnix """/tmp/templates/"]
}
}else{
set template_body [im_category_from_id $render_template_id]
set template_path [ad_parameter -package_id [im_package_invoices_id] InvoiceTemplatePathUnix """/tmp/templates/"]
set template_path [im_parameter -package_id [im_package_invoices_id] InvoiceTemplatePathUnix """/tmp/templates/"]