-- probplem was that customers would get an empty list because default setting was 'My queue'

  Updated to OpenACS 5.7

  Improved default parameter settings

  Fixed on-the fly creation of a new SLA

  Added audit logs to ticket actions

  Users with permissions "view_projects_all" can now log
  tickets on any SLA in the system.

  Removed ticket_queue_id from list of pass-through variables
  in the ticket list page. This fixes a bug sorting the columns
  if ticket_queue_id is used as a DynField

  Fixed audit call to after_create instead of create

  Added a Widget for showing queues

  Added a new object change matrix dashboard widget

  Fixed locking issue

  Reserved another 1000 categories for helpdesk

  Adding a portlet component bay for editing a ticket

  Integrated into helpdesk

  Fixed issues with locking message

  Fixed issue with locking when creating a new ticket

  The im_biz_objects contains the locking information about
  objects once a user presses the "edit" button.

  commands from DynFields

  Updated indexing of tickets

  Added a feature to allow filtering by most ticket fields

  fixed syntax typo

  Removed -export line from filter form.
  Now a new search will start without pagination
  and with default view_name

  Fixed display of number of tickets shown

  Added line to show the range of tickets shown

  Editing a ticket, the page will by default return to the
  TicketViewPage

  Added "re-open and notify" as ticket action

  Extended the notification messages to re-open
  and other actions

   Creation of ticket failed

   Filter 'mine' shows now also tickets, the user is a memeber of

  Fixed audit calls

  Changed im_ticket_permissions to grant permission to users or groups
  who are member of a ticket

  Fixed comments