Commit f09be5ee authored by Frank Bergmann's avatar Frank Bergmann

- SLA Restime

parent 84da9371
......@@ -474,7 +474,7 @@ ad_proc -public im_sla_ticket_solution_time_sweeper_helper {
# ----------------------------------------------------------------
# Define the service hours per weekday.
# (0 {} 1 {09:00 21:00} 2 {09:00 21:00} 3 {09:00 21:00} 4 {09:00 21:00} 5 {09:00 21:00} 6 {}
# (0 {} 1 {09:00 21:00} 2 {09:00 21:00} 3 {09:00 21:00} 4 {09:00 21:00} 5 {09:00 21:00} 6 {})
#
set service_hours_sql "
select *
......@@ -513,6 +513,7 @@ ad_proc -public im_sla_ticket_solution_time_sweeper_helper {
coalesce(t.ticket_resolution_time_dirty, to_date('2000-01-01', 'YYYY-MM-DD'))
LIMIT $limit
"
db_foreach tickets $ticket_sql {
# Skip tickets with empty creation date
......@@ -845,7 +846,7 @@ ad_proc -public im_sla_ticket_solution_time_sweeper_helper {
if {$debug_p} {
append time_html "<li><b>$ticket_id : $ticket_name</b>: $resolution_seconds\n"
append time_html "</ul><ul>\n"
append time_html "</ul><h1>End SLA=$sla_id</h1><ul>\n"
}
# End of looping through one ticket
......
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